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The Year in Three Words

My Three Words

Many people, including myself, begin their year with the three words – Happy New Year. That phrase is a wonderful greeting and a terrific wish for ourselves and others – but it won’t sustain us through the year. Another set of


General

A Powerful Message – Poorly Delivered – Yields Little

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Chances are in the last few days you’ve seen more coverage of Colin Kaepernick, quarterback for the San Francisco 49ers, than you expected or cared to. This post isn’t focused on the individual, his action or his cause. Rather, it’s


General Personal Branding

Want to Know That You’re Right? Prove Yourself Wrong!

Right or Wrong

I attended a small private high school in Metairie, Louisiana. Our assistant principal and Spanish teacher was Elliot Ross Buckley. He was a terrific teacher and a man that I admired greatly. He went on to be General Counsel for


General Personal Branding

Two Steps to Creating Powerful Relationships

Two Steps to Powerful Relationships

The most important reason to focus on your brand is to reap the results that an effective brand delivers. Your brand will generate an emotional connection with each person who encounters it – the key is to make that a


General Personal Branding

It’s “No Problem” to say “My Pleasure”

Elevate the Customer Experience

Great Harvest Bread Co.

Let me share some recent interactions I’ve had with various service providers… “Thanks for taking care of this issue.”  –  “No problem.” “Would you please bring us a child’s menu?”  –  “No problem.” “Will you see if you have this


General

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