Many people, including myself, begin their year with the three words – Happy New Year. That phrase is a wonderful greeting and a terrific wish for ourselves and others – but it won’t sustain us through the year. Another set of…
Many people, including myself, begin their year with the three words – Happy New Year. That phrase is a wonderful greeting and a terrific wish for ourselves and others – but it won’t sustain us through the year. Another set of…
Chances are in the last few days you’ve seen more coverage of Colin Kaepernick, quarterback for the San Francisco 49ers, than you expected or cared to. This post isn’t focused on the individual, his action or his cause. Rather, it’s…
I attended a small private high school in Metairie, Louisiana. Our assistant principal and Spanish teacher was Elliot Ross Buckley. He was a terrific teacher and a man that I admired greatly. He went on to be General Counsel for…
The most important reason to focus on your brand is to reap the results that an effective brand delivers. Your brand will generate an emotional connection with each person who encounters it – the key is to make that a…
Let me share some recent interactions I’ve had with various service providers… “Thanks for taking care of this issue.” – “No problem.” “Would you please bring us a child’s menu?” – “No problem.” “Will you see if you have this…
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